Terms of Use

These Terms of Use (“Terms”) govern access to the Offera website, consumer apps, Business Center, and merchant tools (together, the “Service”). By creating an account or using the Service, you agree to them.

If you use the Service for a business or other organisation, you confirm that you have authority to bind it to these Terms. In that case, “you” includes that organisation.

• You may use a consumer account from age 15 unless applicable law requires parental authorisation or a higher age.
• A business-account owner and anyone purchasing a paid plan must be at least 18 and authorised to act for the business.
• You must provide accurate, current details, protect login credentials, and promptly report suspected misuse.
• You may not share an account or access rights beyond the authorised team. A business owner is responsible for roles and actions of staff given access.

We may require email, identity, or business verification and may refuse or pause access when verification cannot be completed or there is a reasonable security risk.

Offera provides technology for discovering, managing, activating, and validating offers and loyalty visits. Unless expressly stated otherwise, Offera is not the seller of goods or provider of services advertised by a participating business.

The contract for a purchase or service is between the consumer and the relevant business. The business is responsible for price, quality, safety, availability, receipts, complaints, refunds, and consumer-law compliance. Offera may help with communications but does not assume those business obligations.

• An offer applies only during the stated period, at the stated business, and subject to displayed terms, limits, and availability.
• An activation or QR code is personal, time-limited, and may only be used as instructed. You may not copy, sell, automatically generate, or use it to evade limits.
• A business may make reasonable checks before providing a reward and may reject misused, duplicate, expired, or fraudulently obtained codes.
• A loyalty visit exists after valid confirmation. An unlocked reward follows the programme rules displayed for that visit.
• Offers and rewards have no cash value, are non-transferable, and cannot be exchanged for money unless the business expressly says otherwise.

If a business fails to honour an offer, contact it first and, where appropriate, report the issue to Offera. Mandatory consumer rights remain unaffected.

A business using Offera must:

• be authorised to trade and publish complete, accurate, non-misleading, current information;
• offer only lawful and safe goods or services for which it has the necessary rights and licences;
• clearly state regular price, reward, restrictions, capacity, timing, venue, and offer terms, and honour a valid published offer;
• validate codes correctly, protect customer data, and use it only for authorised operations, fulfilment, and permitted analytics;
• secure team access, remove former staff, and not export or combine data for an unauthorised purpose;
• handle complaints, refunds, taxes, invoicing, and consumer obligations applying to its sales or services.

Offera may request evidence, correct an obvious error, restrict distribution, or pause an offer where needed for user protection, legality, or platform integrity.

The Basic plan may be free with limited features. Plus is a paid business subscription. Pro is marked “Coming soon” and is not purchasable until Offera expressly makes it available.

• The current price, period, currency, and VAT treatment appear before checkout confirmation.
• A paid subscription renews automatically for the selected period until an authorised owner cancels it through the billing portal.
• Cancellation stops the next renewal; paid features generally remain available through the paid period. Fees already paid are non-refundable unless law or an express offer requires otherwise.
• After failed payment, we may limit paid features or move the business to an available lower plan. Operational records are not automatically deleted.

Paid business plans are intended for traders purchasing in connection with business activity. Stripe securely manages payments and payment methods.

You must not use the Service for:

• fraud, deception, discrimination, harassment, spam, or other unlawful conduct;
• prohibited, dangerous, counterfeit, or third-party-rights-infringing content;
• manipulating visits, statistics, activations, rewards, reviews, or payments;
• automated scraping, unauthorised security testing, reverse engineering, evading limits, or disrupting the Service;
• soliciting sensitive data through an offer or uploading malicious code.

Report suspected illegal offers or misuse to support@useoffera.com, identifying the content or URL and explaining the concern.

Offera and its software, designs, marks, and original content are protected. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms.

You retain rights in content you upload. You give Offera a non-exclusive, worldwide, royalty-free licence to host, copy, reformat, display, and distribute it only as needed to operate, promote, and improve the Service. You confirm that you hold the necessary rights.

We may use feedback without restriction or payment, subject always to our personal-data obligations.

We may review reported content and proportionately restrict, remove, or suspend content or an account for breach, legal requirements, security risk, fraud, or user harm. We consider the nature, severity, frequency, and impact of a breach and, where circumstances permit, provide a reason.

You may stop using the Service and delete a consumer account through app settings. A business owner may separately cancel a paid subscription; deleting a business account may require resolving active offers, team access, payments, and mandatory records.

We continuously develop the Service and may change features, limits, or integrations. We aim to give notice of planned material changes, but do not promise uninterrupted or error-free availability.

To the extent permitted by law, Offera is not responsible for business conduct, the quality or safety of merchant goods and services, inaccurate third-party content, or indirect or consequential loss. For a paid business account, Offera’s aggregate contractual liability is limited to fees paid for the Service during the 12 months before the claim arose.

This does not apply where liability cannot lawfully be excluded or limited, including intentional or grossly negligent harm and mandatory consumer rights.

These Terms are governed by Czech law. This does not remove mandatory consumer protections or the right to bring a claim before a court available under mandatory jurisdiction rules. Business disputes are subject to Czech courts with applicable jurisdiction unless agreed otherwise in writing.

We may update the Terms for changes to the Service, prices, or legal requirements. We will give advance notice of material changes where reasonably possible. Using the Service after the change takes effect accepts the new Terms; if you disagree, stop using the Service and cancel any subscription.

Questions: support@useoffera.com. Personal-data processing is described in our Privacy Policy.